ABOUT THE CLIENT

Hrvatski Telekom is the part of Deutsche Telekom Group and leading provider of telecommunications services in Croatia, providing fixed and mobile telephony services, wholesale, internet, and data services.

The main activities of Hrvatski Telekom and its subsidiaries are the provision of electronic communications services and the design and construction of electronic communications networks in the Republic of Croatia. In addition to fixed telephony services (access and traffic of fixed telephony services and additional fixed network services), the Group also provides Internet, IPTV and ICT services, data transmission services (line rental, Metro-Ethernet, IP / MPLS, ATM), mobile telephone network services (GSM, UMTS and LTE) and electricity.

CHALLENGES & GOALS

Hrvatski Telekom has decided to improve its business support system by implementing an innovative approach to analytical solutions in the segment of user, service, traffic and billing analytics. The goal of the analytical solution implementation is to recognise the users’ needs in the fixed network segment and thus improve the services and increase user satisfaction. In the same way, the analytics of traffic and billing has been set up for specific services, which allows for significantly easier making of strategic and investment decisions.

SOLUTION

Years of cooperation with Hrvatski Telekom have resulted in a comprehensive solution for fixed network data warehousing. The implementation of the data warehouse followed within the framework of several major DWH/BI projects, which included monitoring of business operation by way of analysis of subscribers, services, traffic and billing in the segment of telecom services. During the project realisation, the need for analytics was also recognised in other business segments, therefore the projects have been extended to ICT and electricity supply services. The solution design used Neos DW/BI Framework and the Enterprise Data Model, which made the introduction of new “non-telecom services” into the analytical system much easier.

ABOVE IT ALL

As business support and for the purposes of improving business processes, custom-made solutions have been developed according to the client’s needs for monitoring business operation in the field of telecommunication, ICT and electricity supply services. A new and different overview of data was enabled, which was organised in three groups:

• Daily overview of data on users and services
• Monitoring of changes related to specific services
• Monitoring of traffic and billing data